Terms and Conditions
GOLD PC Services reserves the right to make changes to this website and the terms and conditions at any time without any prior notice. GOLD PC Services is a service provider to the website and is also referred to as ‘us’, ‘GOLD PC Services’, ‘vendor’ and ‘we’. The Customer is the individual or organisation who is using the website and it’s services, and is also referred to as ‘you’ and ‘customers’.
GOLD PC Services has limited information regarding compatibility due to the rapid change in technology, so customers are encouraged to do their own research first.
GOLD PC Services will only make recommendations and compatibility guarantee commitments in writing, thus customers are required to make a formal request for this in writing or by email.
Compatibility between all hardware or software products is not guaranteed. No refund/replacement will be available for incompatibility problems.
Latest hardware or software tends to have high chances of incompatibility issues. Please check with the manufacturer that all compatibility issue have been resolved prior to purchasing.
It is the customers’ own responsibility to ensure compatibility issues between all hardware or software are resolved prior to ordering.
It is generally recommended to purchase products made by the same manufacturer to ensure more compatibilities.
- SOFTWARE WARRANTY SERVICE
Please note that GOLD PC Services holds no responsibility for viruses and malwares obtained after the sale or service has been provided. You will have ONE week to inform us about any lost data or software problems. Otherwise GOLD PC Services will not be responsible.
- HARDWARE WARRANTY
Any product sold by GOLD PC Services is intended to be professionally installed. Improper installation will NOT be covered under warranty. Please seek professional assistance if required, to avoid unnecessary replacement costs.
All products sold by GOLD PC Services carry a minimum 12 month return to base manufacturer’s warranty. Some products offer an extended limited warranty, whereby customers may be required to register the product warranty with the manufacturer. Please refer to manufacturer’s website for more information.
GOLD PC Services’ warranty term is based on the manufacturers’ warranty terms and conditions. GOLD PC Services will process all warranty claims with the manufacturer on behalf of customers.
GOLD PC Services does not handle warranty returns for products that already provide a direct manufacturer to customer warranty service. These products include, but are not limited to, printers, scanners, laptops and monitors. Please refer to the product’s warranty terms for specific details (It normally comes in a leaflet in the retail box).
Products returned for warranty claims will be repaired or replaced by the manufacturers. No financial refunds will be provided under any circumstances.
Products within the warranty period which have been discontinued by manufacturer shall be upgraded to similar product, or a credit will be given at the current market value or purchase price (whichever is lower), less our restocking fee, and at the discretion of the supplier.
Proof of purchase, a copy of the original receipt and a detailed fault description must be included with the product sent for warranty claim.
Warranty is provided solely on products sold by GOLD PC Services. Other faulty products used in conjunction with products purchased from GOLD PC Services, which are not purchased from us, will not be covered under warranty.
All shipping charges to and from GOLD PC Services incurred in a warranty claim are the expense of the customer. We only cover the cost of sending warranty from GOLD PC Services to our suppliers.
Products under warranty must be properly packaged in a condition acceptable by the vendor. (Please provide original packaging if possible, or adequate safe packaging, as insufficient safe packaging will result in warranty being voided).
GOLD PC Services WILL NOT BE LIABLE IN ANY WAY FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT LOSS RESULTING FROM FAULTY SYSTEMS OR PARTS. These may include but are not limited to, loss or use of data, or profits.
Warranty will be voided if a defect is not the fault of the manufacturer, or if the defect is due to mishandling, modification, tampering, abuse, physical damage, improper installation or use, or caused by power surge/electrical faults/lightning strike.
Products returned showing evidence of user induced damage, over clocking or modification will be denied warranty claims. This includes improper installation of CPU heat sink, scratches on motherboard, removal of fan/heat sink, cutting of cables, soldering components and use of a non-genuine heat sink and fan.
GOLD PC Services has a 7 (seven) days DOA (Dead on Arrival) period, whereby if a product is found to be DOA, we will provide instant replacement, subject to our testing before approval. Customers must contact us within this 7 days period in order to claim this DOA replacement. All Freight and Handling charges of all DOA goods will be at the company’s expense. However, if no fault is found when tested, a $50 inspection fee will be charged before goods will be returned where the freight and handling charges will be at your expense.
GOLD PC Services is not responsible for any data loss. Backing up of data is the responsibility of customer. We do not provide a backup service or data recovery when sending hard disk for warranty claims to the manufacturer.
Turnaround time for warranty returns may depend on the availability of the replacement product from manufacturer/distributors.
GOLD PC Services will not be responsible about keeping any PCs, Hard Drive, USB Drive, Software etc.. Or Warranty returns sent to GOLD PC Services that is unclaimed or has not been picked up for longer than 60 Days will be Recycled or Disposed of.
- Defect Reporting
For Critical Defects, the Customer must contact us within 4 days to request defect repair as described below. “Critical Defect” means that the application is down or is at high risk such a virus, business functions cannot be conducted, or the Customer is experiencing continual failures or data corruption as a result of the defect. To report non-critical defects, the Customer must contact us within 4 days.
Defect Repair. Defect repair includes verification of the existence of a defect, determination of the severity or impact of the defect, and determination of the conditions under which the defect may recur. During such verification, GOLD PC may ask the Customer to provide further information about the defect. After sufficient information is provided to enable GOLD PC to duplicate or verify the defect, GOLD PC will, at its option:
For a Critical Defect, commence action within a 2-shift hour response window using commercially reasonable efforts to provide an immediate fix or temporary solution of, or workaround to, the defect.
For a non-critical defect, commence action within an 8-shift hour response window to provide either the action described for a Critical Defect or a statement that the defect will be corrected in a software product revision or a future software release.
- WARRANTY LIMITATIONS AND EXCLUSIONS
Repair or alteration, or attempted repair or alteration, of a Product by anyone other than GOLD PC or an GOLD PC -authorised support provider; or Damage caused by natural or man-made acts or disasters
Warranty does not cover virus infection, software related faults, damage or misuse.
GOLD PC takes no responsibility for any data or software loss and/or damages arising from the use of our goods or services.
- RETURNS, REFUNDS, AND REPLACEMENT
Please choose carefully. No refund will be made if you change your mind after purchase. Exchange can be given if the product you bought is defective. An original invoice is required for all exchange.
You must contact GOLD PC Services first prior to returning any products for refunds or warranty.
Within ACCC guideline for the refund of goods under warranty, if the goods returned have had a fair amount of use, GOLD PC Services is allowed to offer partial refund or replacement only.
GOLD PC Services DO NOT accept returns for refunds, credit or exchanges based on incorrect, incompatible or unsuitable goods, please select your goods carefully before placing your order or ask for our advice in writing before purchasing.
GOLD PC Services DO NOT accept return for refunds for goods returned which has been opened/used/damage/modified, as we will not be able to return the product to our supplier.
Shipping cost or any financial charges is non refundable.
GOLD PC Services DO NOT offer ‘instant’ replacement or ‘advance’ replacement, we do our best to speed up the process of warranty returns provided all products returned are meeting the warranty terms and conditions.
There will be no credit or refund given on the price difference of the ordered items once the product has been paid in full. Prices on computer parts are volatile and we do not control the price fluctuations.
If goods received are not as ordered, please inform GOLD PC Services within 24 hours of receiving the delivery, do not open any packaging or use as it will be deemed to be acceptance of goods and will not be accepted for returns.
Cancellation of order where it involves a computer system being built will result in a minimum of 20% deduction for the loss of our time and depreciation of goods.
Cancellation of specially ordered item will result in a minimum of 20% restocking fee. No refund will be given after the specially ordered item has arrived at our warehouse.
Cancellation must be informed as soon as possible. Any cancellation after a product has been packed and shipped out will not be accepted. Thus, resulting in the customer paying for total invoice.
GOLD PC Services reserve the title of ownership to any extra or incorrect goods shipped as result of our error.
- GENERAL POLICY/DISCLAIMERS
As there maybe misprints or omissions due to human errors, we reserve the right to make changes and corrections in prices, products and specifications without notice.
We are not responsible for typographical errors. Manufacturer’s specifications subject to change without notice.
Information as well as pictures and HYPERLINKS contained throughout this website are only to be used as a point of reference. It may not reflect the exact final product.
We do not own or publish the content of the respective manufacturer’s website therefore the products we carry may sometime be different in content as well as technical specification as described by the links. If unsure and you have a specific requirement for a product please contact our sales team to confirm it otherwise we cannot be held liable for any incorrect information supplied by the links on the website.
All goods remain property of GOLD PC Services until payment has been received in full. Until title passes, GOLD PC Services can retain, repossess and/or resell all goods.
Customers acknowledge that they hold all goods from GOLD PC Services as bailees until title passes.
GOLD PC Services reserve the right to withdraw any products or specials listed on its website and to update prices and stock availability according to the market condition without notice.
We reserve the right to refuse sales/price match for any reasons.
All Product images on our website are for display purposes only.
These Terms and Conditions of Sales are subject to change without notice.
All part advertised DO NOT include the cost for any installation or troubleshooting compatibility issues with the parts we have sold you. If you require assistance on installation/troubleshooting, this will be charged at our standard labour charge of $50/hour (return to base) or $100/hour call out fee (onsite).
As errors and omissions may occur, pricing, product information and availability is not final until it has been confirmed by GOLD PC Services staff either by email or by phone.
While all efforts are made to check pricing and other errors, inadvertent errors such as outdated or incorrect prices do occur from time to time. GOLD PC Services reserves the right to decline orders, cancel orders or ask for cost differences arising from such errors.
If an item undergoes a price increase, we reserved the right to cancel your order or give you the option to pay the difference.
The final price will be verified via your order confirmation, which will be sent via email or given over the phone.
- SHIPPING AND INSURANCE
All prices listed for each product do not including any shipping charges or insurance.
Insurance charges are optional and to be paid by customer at their request. Contact our dispatched department for a quote of insurance.
We reserved the right not to deliver to PO BOX.
GOLD PC Services currently DO NOT and have any plans to ship overseas at this time.
Shipping address must have a complete contact detail that can be verified by phone call (as listed on White pages).
We do not ship orders to a third party, unless GOLD PC Services can verify all address and contact details.
Delivery to work address or non-residential address must be accompanied with the full verifiable details such as company name, address, contact name and phone number.
Customer is responsible to be available for delivery and to sign and accept the goods, redelivery attempts will be charged to customer if delivery address is unattended.
Shipping and insurance charges are non-refundable.
Customers is solely responsible for ensure that accurate shipping information is provided when making an order for delivery. Please contact us ASAP if you find that the provided shipping information is incorrect or requires a change. Changing shipping information on the website does not update existing orders as they have already been processed.
Customer is responsible for all freight charges, for redeliveries, refused shipments/incorrect delivery details and these are added to the invoice total.
Customers can track their order using our website, and you can follow up the delivery status with courier (only available for courier with tracking services). Alternatively, call to check with our dispatch department.
Dimensions/oversize weights are applied to freight charges when applicable.
All claims for damage/pilferage must be filed with delivering carrier. GOLD PC Services will not file this for you. If goods received seems to have damaged packaging DO NOT open any original packaging or use the item as it will be deemed to be acceptance of goods and will not be accepted for returns. All original boxes and packing material must be returned to us for proof of evidence. All claims for shortages/miss-shipments/miss-billings must be made within 24 hours of receipt of goods. GOLD PC Services WILL NOT BE RESPONSIBLE FOR GOODS LOST OR ARRIVED DAMAGED if customers use their own couriers. Split Shipments incur individual shipping charges.
Our business bank account is held with the NAB Bank
Account name: GOLD PC Services
BSB: 086 334
Account no: 984802021
We may require an advanced payment (or a minimum 10% deposit) prior to any special order (ORDER ONLY) items or large orders. Balance of payment must be paid on pickup or once goods are ready for delivery.
For interstate customers only, large orders or special custom built-systems valued over $1,000 will require to be fully pre-paid before any system can be built or deliveries can be made.
Please beware that if you are doing direct deposit payment using an internet banking system from a different bank other than Suncorp it may take up to 48 hours to show up in our account. We do not ship out the order until payment is finalised.
Payment by any type of cheque is subject to banking clearance period of 3-5 working days, we do not process or ship out goods until all payments have been received first. Please make cheque payable to GOLD PC Services.
If paying by credit card, the customer must provide accurate details as we require and allow GOLD PC Services to be able to verify their details with their financial institutions.
GOLD PC Services may refuse to accept a credit card payment if it deems to have insufficient verifiable information.
When paying by credit card, customer must be contactable on land line at the listed delivery address, no mobile phone or unlisted number will be accepted as a contact number.
Customer will be required to fax/photocopy the credit card detail & their driver licence when placing an order with credit card details that is not verifiable.